I'll be generous and update to 2 stars. I do appreciate when a business reaches out and tries to make right. To their credit, Malnati's management did do this.
I'm never interested in freebies or comps. Its not why I write reviews. I'm just trying to provide honest feedback so Yelper's and businesses alike can make good decisions going forward.
Perhaps my experience pointed out a fixable flaw in a Malnati's system. For certain, it has now made me completely aware that I must be certain that any contact information I supply to a host/hostess is verified before I walk away.
I meant what I said: I wish this place all the best!