I've eaten here for 4 years now. The bad reviews are based on personal experience with staff. I go here to eat and if you want great service all the time go to a fine dining establishment and pay for it!!!
But he food here is great! ... i always have the Chili Chicken Dry, it's crispier than the wet version. The soups are great as is most all the dishes. I have never had a bad experience with the quality of the dishes.
I've moved away from the area and can't find any Hakka restaurant that beats it. So i return here for my Hakka experience.
believe me I've eaten here more than 50 times and i always have a great food experience.
For me it's worth the drive.