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| - The worst customer service ever, Nick the Dispatcher was very rude when I called to report the new garbage disposal they put in the day before wasn't working. He said I will have someone there tomorrow, I asked if it could be at 2:00 and he said yes and hung up the telephone. Went to work Thursday and then the stalker service man Tomas started calling me at 8:30am asking if he could come time now and I told him I was scheduled at 2 and he said he had no other work orders and needed to come now, I told him I was at work and then he rudely said then I don't have to be there until six and you can just wait at home till I get there and hung up. Went back to work and then he began calling and calling and calling and after the fourth time, I answered because again I'm at work, he said he was on his way and again I told him I would not be there til two and he said he has to come at 1, I asked him to call his dispatcher and he said no and he was calling the insurance and jhung up? I called first american to report the problem and they said they would send the Manager an email and report Nick the dispatcher because he said my service order was cancelled and just a real smart ass. I was so frightened of these two that I called my son and the warranty company to report them. My son called them and the Manager said he would sendTony now to complete the work and we were both fine with that. Tony comes in and says I was pulled off another job and what's the problem? I tell him and he takes the drain apart and said see this its clogged with chili peppers and corn, I said well it wasn't from yesterday or the past five days because the disposal wasn't working and I wasn't cooking, he said no it had to be from me, again I told him sir, I haven't cooked in five days, look in the dishwasher I haven't even been able to use it, I aske could it be from TOMAS, because he put drain cleaner down the drain on Tuesday., Oh No lady it is your fault only, I said ok, I will take the blame, just fix the problem and go on your way. Please do not ever uuse this company the emplolyees are very angry and scary, the Manager doesn't return calls etc, but that is how most plumbing companies are, they onlly employ convicts. The owner was problaly in prison as well, birds of a feather, flock together. I have reported them to the BBB, home warranty etc. don't use please.
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