rev:text
| - I love Nordstrom, I do. But they are falling a few (large) steps back. I have a policy never to Yelp about any place of business unless I have had a bad experience regarding the same issue multiple times. You must allow for mistakes once in a while due to employee issues, etc. However, repeat offenses are worthy of a note so here goes...
I can only speak for Arizona as my experiences are primarily Scottsdale and Chandler, however, I have noticed that Nordstrom has taken a serious step back in service. It's not that they are not pleasant and extremely helpful, I believe this is much more of a CORPORATE issue. Hopefully, someone up there will get the message.
My question is--Why oh why are you always out of everything? You spend an enormous amount of energy, marketing budget and paper on sending out your wonderfully luxurious catalogs which I promptly covet right to my closest store. But, alas, only to find out the product I am longing for is gone. Mind you not once or twice but generally this happens with each and every visit (and I shop often). Oh, and by the way, taunting us with fabulous shoes which you only stock 1 or 2 sizes in (6.5 and 7--by the way the most common shoe size) is simply silly. Do you realize how many people live in the Phoenix Metropolitan area? I believe they really want us to SHOP ONLINE rather than to go to the store. But, let's face it. Instant gratification has a lot of power Nordstrom, and you are disappointing in a big way. To hear (over and over mind you), I am sorry but we are out of that size when the shoe is a new item is just silly. Especially when the sales staff tells me why--that they only received one. Really?
This is a big brand no-no. It's called...a disappointed customer. Nordstrom, customer service goes far deeper than having nice sales staff with great policy. You just shouldn't tease a girl. It's evil.
|