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| - I was looking forward to checking out this establishment because it just opened and had good prices. I joined my group who was already there and sat at the table for 10 minutes without a server asking if I wanted anything to drink. I had to stand up and asked the bartender and another server where our server is. The manager said she'll be with me soon.
Eventually she came out to take my order, I ordered the Striploin + Lobster tail, medium rare. As I was waiting, she was handing out cutlery to other people at my table who ordered before me, yet failed to give me a set knowing that I will need it to eat my meal. I waited 30 minutes and finally asked the server where my food was. She went to check and said they had to "redo" it and came out 10 minutes later. The server offered me a discount for the wait, I said "thanks".
When my order finally came out, the steak was a lil undercooked for my liking, but I continue eating it until it got really bloody in the middle. The French fries were cold too. I told the server that I ordered the steak medium rare, she apologized and took it back. I told her that I don't want another one anymore and that I don't want it on my bill. The manager came over and told me that he can't take the item off my bill, the steak was done perfectly med rare, that it's supposed to be bloody and that I'm wrong. I told him that it's supposed to be pink throughout and red in the middle and that I know how I like my steaks (I have a lot of cooking experience). 3 other people in out group had their steak overcooked as well. He continue to tell me that he can't do anything about it, I said I'm not paying for this and that my experience since I've got there has been unpleasant. He gave me an ultimatum and said "do you want the replacement or not?". I said "No, I'll gladly pay for a meal that I will enjoy and that this isn't it, and this is very bad customer service".
At the end of the night, we asked for the bill, and to no surprise it took 20 minutes for the bills to come out. When the she came with the bill, the manager followed her and sat at a bar about 10 feet away from me and watching me like a hawk. There were several mistakes on a few people's bills as well. One of my friends accidentally had a pitcher added on his bill, the manager said "If you're not paying for it, someone else will!". Which was very rude, when a simple, "I'm sorry, let us fix/double check that" is generally the right answer. I looked at my bill and I was charged the full price despite being offered a discount before. I was in no mood to dispute the price because I was just in a bad mood the whole time. A few dollars isn't going to win me over.
Overall, I've never received service this bad in my life from every aspect from the food to the service from the second I got there till the minute I left. I am very easy going when it comes to eating out, coming from a hospitality and service background myself, I have never in my life not wanted to pay a bill or tip the person serving me. But there's a first for everything. You would think a place that just opened would want to treat their customers with respect. You don't get a second chance on first impression.
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