I was super excited to think that I would be able to get my clothes dry cleaned in a 'green' way... However that all changed when the cleaners lost my clothes for over a week. I had dropped them off and went to pick them up a day or 2 after they were meant to be ready and lo and behold, they were missing! Not to mention the annoyance of the occurence, but the fact that there was a new cashmere cardigan, Banana dress pants, etc, upset me quite a bit. The woman who informed me of my missing clothes said to call back the next day. So I called back and the woman said that she believed another customer had taken my clothes by mistake. Ok, I thought. Not a big deal. However the clothes were not returned or found (I never found out what exactly had happened caused the disapperance) for over another week! I went to the facility to pick up my found garments and expected to be comp'd the services (or at least offered a discount). Nothing was offered. I refused to pay the total amount due to the stress it had caused me (the clothes were meant for a business trip). I ended up paying half. The woman did not seem to understand the value of customer service or loyalty. I plan on looking elsewhere for 'green' dry cleaning services.