Almost walked out- so glad I didn't!
After waiting in the extremely loud walkway of the entrance where the bar is for 15 minutes past my reservation time... when we were early, I almost walked out and then I was taken to my table by a little girl who absolutely did NOT want to be there and never even smiled at all the whole night. I was immediately extremely put off BUT the rest of the service and staff as well as the food was wonderful.
Brandon, Bryan and Margo took great care of us. Brandon was exceptional with suggestions on food and wine and he had a great personality. In fact, save that one sad little hostess (not the main one at the counter, she was sweet) everyone had a great attitude; friendly, fun and engaging. The head Sommelier, Diego was attentive and engaging and the chef came by to ensure we enjoyed our fish. Neither manager ever stopped by the table but the staff that did were the ones we wanted tending to us.
First impression knocked it down to a 4.... once we sat down it was a 5 all the way.