I have been coming to Lori for grooming for a while. I have a high maintenance 2 yo Bich-Poo rescue and a stressed 7 or 8 yo Border Sheltie rescue. Lori and all of her people are great with them. Although I am a huge fan of her grooming and the cuts she gives the puppies. They have occasionally also stayed for a little doggie daycare. Lori & her husband get it. They treat each animal with the love and care they would their own!