I previously posted a negative review for San Martin and I'm pleased to say that I now have had a much better experience than I'd originally written about. I felt it was important that I update my review to reflect that this company actually does care about customer service and their patients. I was pleasantly surprised to see their dedication in doing the right thing to fix what could have been a really bad situation. Not everything is always going to go your way, but the fact that San Martin went to great lengths to see to it that they fixed the problems and righted their wrongs, means a lot to me! As the saying goes, all is well that ends well...
I was able to reach Jason, who is the Patient Experience Manager of St Rose Dominican Hospitals. Jason is great at his job and set out to assist me with some of the issues I addressed in my initial review. There were some complicated mistakes that were made with my insurance and the way things were billed, so Jason assisted with that process and kept me updated about his progress on a regular basis. He sort of became my pen pal. Somebody give this guy a raise! He is awesome. Can't say enough nice things about him.
In closing, not only did they fix the problems for me, they have set up some systems in place with their hospital so as to prevent what happened to me from happening to anyone else. I am truly impressed with San Martin and their staff. In a world where it's hard to count on anyone these days, it's refreshing to see that there are still people out there who care. You will be in good hands at San Martin. I can say that with confidence now.