We gave them so many chances, but it was such a struggle to get a simple order straight.
We ordered and paid up front (over $500) for a 7 foot beanbag. We were told it would be in the following Wednesday.... it was the weekend and that was not an issue for us. However, when we called them and asked if everything was there to pick up we were told no - as the lady who usually does the ordering was off on maternity leave and no one really knew what to do! Again... we were told..."Next Wednesday" next Wednesday shows up... we were given the beanbag- but no cover and instructed to go to their other store 20 or so minutes away to collect it. We drove there.... but they had no idea what we were talking about and again, were told "come back on Wednesday and it will be here" the next Wednesday comes... and again NOTHING.. no one knows what we were talking about. This went on for a month. We finally got our cover - but Jeepers, it did not have to be such a quest!