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| - I really hate having to write poor reviews for good people, but I must.
I came in on 12/29 and ordered a creme brulee coffee after seeing a commercial for it and thinking "that sounds freaking fantastic".
So. After waiting for 10 minutes in the drive thru to order, the menu was not clear and which coffee was the special flavor. I asked and was not given a specific answer, so I ordered the flavor with an iced latte. I get to the window and the guys are really nice, told me about the medium size that was cheaper than the small I got and I upgraded. However, the coffee I got was just a regular iced coffee. It tasted fine, but after repeating and asking if it was the creme brulee flavor, I was let down. I never got a receipt so instead of being able to take an online survey I called and talked to a manager. Before he got on the phone he was telling the employee who answered the phone that he couldn't do anything about it but he'll talk to me. How generous.
I told him what happened and he tried to reason that the deal I got was a better price than what I got, which I wasn't squabbling over price. I just wanted to try the seasonal flavor they were offering. He told me if I came back in he'd make it right. I decided to give them another try and waited another 5 minutes for him to come out of where he was only to be met with an expression of confusion. He made me a small creme brulee coffee and it was so gross... There was nothing in that coffee that even hinted at caramelized sugar. It tasted like burnt, sour coffee from the previous day. So gross I had to toss it after a few sips.
I hate to say it, but I'm done with this location. The people are very nice, but the donuts are shoddily decorated, the coffee is disgusting, the dining area is full of ripped chairs and wobbly tables, and I'm tired of wasting my time and money here.
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