I went to 5 Star Nails for the first time today. I went in without an appointment. I picked out my polish and they took me back to a chair I soaked my feet for 30 minutes and they started on my feet. I have very sensitive feet because of my disability but the lady was gentle and patient with me. The owner, Sam, even redid my big toe because the next toe smudged the polish. Everyone was friendly and the atmosphere pleasant. My only advice is to get an appointment before you walk in. It was a weekday at noon and they were busy. I am sure the weekends are really busy.