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| - We signed up our baby girl for the intro swim class towards the end of June. She attended at least 2 swim classes without incident. She enjoyed the classes and we even gave the instructor a gratuity. We missed swim class for the July 4th weekend and when we returned for the next week's class, some child made a bowel movement in the pool & class was cancelled - understandable. This happened for the next 3 weeks (all classes we paid for and were promised we could make up). Then, we paid for August's lessons on or about July 27, 2014.
Only after we paid for August lessons were we telephoned (on our about July 30, 2014) & informed that our baby had been "under suspicion" for making the bowel movements in the pool. Mind you, our baby is exclusively breast fed & did not make solid bowel movements at all for those weeks. Instructors who specialize in teaching infants should be somewhat familiar with the biological functions & physical development of infants. When I spoke to the manager, Adam, about this, he seemed bewildered at the notion that an exclusively breast fed infant would not make a solid poop.
Second, we always dressed our baby in the approved, reusable swim diaper. I have checked her diaper after each lesson and there has never been any trace of any bowel movement, nor are the elastics loose around her legs & waist. Instead, the swim diaper is quit snug - so snug it leave indentations in her skin after class. The only difference between the swim diaper we used and the School's swim diaper that they sell is that ours was white and theirs has a pattern.
Thirdly, it was only after we paid for August lessons that we were informed that we were "under suspicion" and informed that we were no longer welcome at the pool. I understand the school has a no refund policy but we feel as though we were swindled - they took our money for August and then 3 days later told us we were not welcome! Nevermind the fact that class was cancelled for 3 times in July & we never got a refund for those classes! Why take our money for August classes and then 3 days later tell us that we are not welcome to return?
We have spoken to management on at least 3 occasions just regarding the refund. Last week, on approximately August 4, 2014, I was advised that we would get a refund for August. The manager asked whether I wanted it picked up or mailed. I asked them to mail it. When we did not receive it as of Thursday, August 8, we called again and were told that the refund was mailed on Wednesday, August 7. When it did not arrive as of Monday, August 11, we called again and were told "no refunds". Apparently, the school representative lied to us when she said it was mailed on Wednesday. Now they say that they will see what they can do and have a manager call us. We may have to file a complaint with the Better Business Bureau.
This place is not good for infants as they do not understand infant development.
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