| rev:text
| - Posting an update, as a repsonse to Josh's 'defense' of his company's operating policy, and personal slams of my review. I have seen a lot of scathing defensive responses to poor reviews and I get it. I have a lot of friends who struggle with people who intentionally post negative reviews when the customer doesn't get their way, but personally never experienced one myself until now, and I feel I need to update my review accordingly.
As a side note, I apologize for not posting the finality of the situation. There are a couple of reasons why.
1. If the story had a fairy tale ending I would feel compelled to get online and correct my posting as not to draw customers away from the amazing miracles this company could accomplish.
2. Although I am an Elite Yelper, I have a job that takes me out of the country on a regular basis and has me working mostly 18 hour days where the last thing I want to do is get online and rehash a bad experience by updating the previous entry. Although I worked another 18 hour day and just completed sifting through emails to find this rebuttle, I'll provide my update.
Update:
The stars here on this review do not change as we did receive the phone back. It worked for a couple of days and then died again. We ended up working with one of those company's like Gazelle (I think is the name) that pays you for your dead, broken phones, etc. We received 50 dollars. There was no defrauding this company, as we did speak with them directly and explain the entire situation.
I am at a loss for responding to the 'defrauding' Apple comment. There is truly no excuse for how we handled that situation, no matter how upset I was to find out Applecare didnt cover water damage at the time, how desperate I was to replace the phone for work, etc. The good news (for some) is that they do now, not once but twice per program so there is an alternative to gambling with companies that lead you to believe that water damage can be resolved. And for a few dollars more than we wasted on this repair, you are GUARANTEED a replacement for the phone not once, but twice with the plan.
At this point, I would have to say that if this particular company was doing well, there might be more than 2 reviews and they would be better than mine. I hope that there will be more reviews that are more glowing than mine was, but I am not going to attempt to avoid confrontation with a company via Yelp by writing a glowing review when it wasn't deserved. I do appreciate the explanation of things regarding what all goes into the reasoning behind why you do business the way you do, it would be helpful if your staff would take the time and provide this information upon taking the phone from the customer. I think there was some long piece of paper you asked us to sign that MIGHT have had this embedded in it somewhere but upon receiving the form, you could go the extra mile to help the customer understand these things you stated here, and that 'diagnosis' does not mean 'evaluation' (which is my bad on that part). I would also think that posting scathing responses to poor reviews that include personal attacks on the reviewer, might be a bad Yelp response methodology - or it could just be insulting only to me, who knows.
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