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| - My husband and I had just purchased a home with a pool and signed up for "pool school" with Pool Kings for $100. It was comparable with the Leslie's Pool Supply prices and we wanted to support local business. The pre-appt. service was fantastic...prompt, clear, helpful and friendly. Once the pool tech arrived for our session, it felt incredibly rushed. He explained our pool parts to us verbally but it was so quick for first-timers. There were no handouts for weekly pool maintenance and some of the information he provided us at the beginning session contradicted info at the end of the session (for example, whether or not to run the pool during the brushing, addition of chemicals, etc). It would have been quite helpful to be given a list of steps or at least the patience to help us construct one while he was there. We also purchased a cleaner through them, knowing that there was a mail-in rebate involved.
He dumped the entire box out on our patio, papers, a number of hoses, etc. and never picked up after himself. He did install this for us (helpful!) and provide us with the rebate form but never explained where our missing warranty sheet was., which was necessary for the rebate. No response when we reached out via phone and email, either. We saw the same cleaner at Leslie's later that week for $40 cheaper, post-rebate. Our experience was still considered "okay" until our pool began turning green a month later even with our devout weekly attention. We took a water sample to Leslie's and they were able to tell us so much more information about our pool (how many gallons of water it hold..which affects your chemicals, when it was last drained, how much of which chemicals were needed, etc). The pool tech from Pool Kings didn't even mention that we needed pool shock on a weekly basis, hence, the green hue (start of algae). We will now go to Leslie's moving forward. Our local shop on Alma School has great service and deals. We will not use Pool Kings again nor would we recommend for new pool owners, although experience with a different tech may be better.
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