I dealt with 3 different people in this one phone call:
Barbara- who was very nice even though I was frustrated and angry and even transferred me to another department who she thought had the ability to answer a question that she didn't know the answer to.
Nameless bitch- who was patronizing and rude
Jason Stanton(?)- supervisor who actually answered the questions I tried to ask the second girl and helped me solve my dilemma.
30 minutes of dealing with Wachovia on my cell phone....I think I know quite a few ways my minutes could have been put to better use!