Caleb should NOT be working there. Avoid him! When he couldn't help me with an issue, he "dismissed me" and walked out the door. Yes, he told me that he was "done with me and I could leave."
Cox has fraudulently taken money from my old bank which resulted in a lot of fees. I updated my cox acct with my new bank info months ago and my online acct even shows this. Autopay is the worst idea ever. NEVER enroll! They refuse to refund those NSF fees even though it is their fault and they have no authority to withdraw from that account. What ever happened to companies trying to make things right?
I sure hope the cox managers see this review and change how they deal with customers and also train their employees how to speak to people. Caleb surely needs a new job or some training.