The chicken salad is tasty, but their bread is "blah" and they don't have the ability to toast. In my opinion, if you're a sandwich shop, you ought to be able to toast bread upon request. I have eaten here 4 times. 3 of the 4 I received great customer service. They have a variety of chicken salads to choose from (check out their menu) & I recommend purchasing them as a scoop, as the bread really takes away from the tastiness of their chicken. As a side note, this would be a great place to go for those of you that don't eat gluten IF something came with the scoops other than club crackers.