Bottomline: Food is inconsistent, wait times are ridiculous, and service was painfully slow, yet kind.
I have been following this place for awhile now but I've never gotten a chance to try it until now. We had a party of 9 and waited an hour for our table...even though they could have pushed together a couple of tables. What's worse was that our food took another 45 minutes to arrive. Kitchen was backed up like a constipated monster.
Here's a breakdown of the food:
Oxtail fries - Woooahh there. They need to ease up on the sugar in this "chili" oxtail sauce because it was as sweet as Kate Upton's Dougie. The fries came out nice and crisp however.
Truffle Parmesan fries - These were pretty good but they should really call it a poutine instead. The brown gravy on it was amazingly tasty but...where is the truffle flavor? The dipping sauce they give you was good...but it's just mayo and sirracha.
Miso Burger with extra patty - I ordered medium rare and it came out perfect. The juice was flowing and the sauce was tasty.
Miyagi Burger - Ordered medium on this guy and it came out well done. Should have sent this back because it was almost inedible. How can you possibly overcook a burger this much? FAIL.
The waitress asked us if we wanted dessert and we all replied with a quick no...we really didn't feel like waiting another hour for our food.
To sum it up, the food is decently priced because the burgers are huge and are very tasty...IF cooked properly. Service was S-L-O-W, from the waitstaff to the waiters to the kitchen.
3 SLOW stars.