We went to Panera tonight hoping to see the armpit scratcher. No luck. Just had pleasant service from the cashier as we ordered a salad and Mac and cheese and a iced green tea. The only odd thing was our food delivery. The food put it together person just put the bag on the counter. That's it. No words. No smile or encouragement to take the bag. We asked if it was for us and she said, "yeah". It was an hour before they closed so we didn't feel slighted.