It took a very long time to get to an agent, even though there were only a few people in front of me. More importantly they stole a pair of sunglasses that I had left in the car. I realized I had left the glasses just after I dropped off the car, but after I was already through airport security. I had a co-worker coming in for a later flight who could have picked them up for me. No matter what I did, I could not get through to a human being who could help me. I was left on hold for very long periods of time, and when I finally did get someone he abruptly transferred me to a voicemail. I have called multiple times, but no one has returned my call. I submitted a claim through lost and found, and was notified that they have not been able to locate the glasses. The glasses were in the cup holder in the center console--very easy to find. Apparently, also very easy to steal.