Went to pick up some c-pap equipment today; didn't have an appointment but figured I could understand how to use the new mask by myself Lady at the desk felt otherwise; but was going to have a hard time fitting me into their schedule. So....one of the employees, who was about to leave for home, stuck around and fitted me for the mask right there in the reception area. Warm, friendly staff that won me over and filled me in on the regulations regarding future purchases.