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| - OK - so this establishment does not only operate in a dubious way but they also try to put a lid on things being said by its customers - akin to mafia style. Now let's go in detail and see what others can do to avoid getting into a situation where tons of people have been and they have reported; (see Yelp reviews below) as well as complaints against them at Better Business Bureau, and you'll see the pattern:
- Customer Complaints
- Owner diverts the issue and gives long winding responses and muddy the actual issue
So she complained and muffled my voice by going into technicalities as from her responses she seems to be everything: An Entrepreneur, A Manager, An Auditor, An Accountant....virtually everything in this world - and she is a master at everything.
Let me go into details so that all future customers can see for themselves and make decisions and also tips how to avoid the situations:
I along with my three friends and my partner had been their customers for some time; when we signed up we were given some type of discount to get roped in; during massage therapist visit for my lower back; I was told that the yoga classes are great but chose your instructor wisely, and the two of the therapists confirmed that even if you do not like the yoga classes or massage you can use the credits as it is the same establishment.
I called in to book the appointment; but was told that you must book by paying advance charges if I need the sessions at certain dates, I did so and now I read similar scam they pulled on another customer who reported it on Better Business Bureau as well as on Yelp by reviewer Meghan H (4/8/2013) and Salman G (11/26/2016). Their sales people push for advance bookings and pre paying and their know all owner terms people as frauds and liars for booking early and prepaying for 10 sessions whereas the case they had for regarding dates and not numbers.
Tip to avoid getting into above situation: Never Prepay - there had been complaints and issues with this company since 2013 and continued and reported as late as Nov 2016 and I will not be surprised if many other customers were intimated not to report.
Once she gets the money from you, there is almost no way she is going to give it back to you on one pretext or other. Beware of this establishment, if you do not trust me, then read through above mentioned reviews at Yelp.
Now let's come to Yoga classes; they have an app where you can book the classes if you have prepaid; we (my friends and partner) had used it with on and off success; twice it had happened that we had booked online and were in the studio waiting to scan our cards when we were told that class is already full as few walk-ins have been admitted. We were not only turned away but lectured and ridiculed as if we are some criminals even though we had three month unlimited class memberships and similar experience is shared by Amber R on Yelp (1/29/2015) also click on non-recommended reviews and go to Breanne L (6/25/2015) about this establishment being pretentious to a highest degree and also read review of Stephanie L (3/3/2017).
Tip to avoid getting in above situation: Go to Soul on 130th Ave or go to Barre Belle in Auburn Bay to get respect customer deserves rightly and not be treated like a garbage as one of the reviewers stated.
Third issue I faced was due to unhygienic conditions at the facility; I picked up an infection due to the facility being unhygienic (another review re nosebleed has been gotten removed from here just like mine was removed), I was flying out the next day, I developed serious allergic reaction and infection and I had to consult the doctor. The doctor stated that these types of germs breed in hot yoga places and can cause severe damage and it is due to the fact that hepatitis can be transmitted through sweat and therefore extra cautious cleaning needs to be done; which is not possible with back to back classes as well over booked classes by this type of yoga studios.
That was the last straw and now we are happy that we have found Barre Belle in Auburn Bay to experience amazing customer service, great classes and most importantly fair business practices without any lectures and insults.
Tip to avoid above situation: Make educated decision as there are tons of cleaner choices nearby which are hundreds of times better than this.
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