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| - If you have someone you absolutely hate but have to attempt to look like you care, buy them Sprint. They are in the running for the most inept company on the planet. For starters, good luck getting a signal. Where I live, a suburb in the fifth largest city in the US, my signal bar is always one bar or less in a 3 mile radius around my house. I have complained nearly every week since I joined two years ago and nothing every changes. They always ask what is your zip code and cross roads, but never help. Good luck going to the store, especially if you need tech help because there are only a few and you will wait. and wait. and wait. The job is to sell current customers new phones and to switch people from other networks - that's your main role. Why does it take over an hour per customer to do that? I purchased a Samsung Note 8 two months ago and it is already defective. It stopped charging so we took it in. I still had the old phone and needed to mail it back , but the tech said they had to send the new phone back because they couldn't fix it there - so keep the old phone. They did reactivate it. Then I was charged a fee for non-returned equipment, which I called and complained about. They pushed my due date back a week so that I would have time to receive the repaired phone. Guess what? More than three weeks before I finally received it. When it was in I went to pick it up. I walked in to the crowded store and added my name to the list. The guy there said there are a lot of people, but it's moving quickly. I was number 10 on the list. Thirty minutes later I was number 11 on the list :-( After two hours I finally was called and picked up the phone. When I bought the Note 8 they upsold me to include the protective glass cover for $40. When my phone came back from repair, there was no protective cover. I didn't notice until I got home, which meant a second trip to the store. After putting my name on the list again and waiting another multiple hour experience finally I was called. They said, sorry, we don't have any in stock and I would need to come back.
So, I have a returned equipment fee, paying $40 per month equipment fee for the Note 8 and didn't have it for over 3 weeks, paid for the protective cover only to now not have it, and repeated trips to attempt to remedy their neglect. Plus the poor signal in Phoenix and the very slow customer service which often is also unhelpful. You are better off finding a payphone than using this company.
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