These negative reviews make me laugh. Audrey and James are amazing people, very easy going, and fun to be around. Who cares how James dresses. He's there to help you with whatever you need pertaining to his business, his clothing is irrelevant. They have moved to a new office in Summerlin and it is well kept and has a calm enviornment. I've been going now for 2 weeks and I've lost 11lbs. It's not easy to stay on track but if you follow the guidelines given to you, you will succeed and get to the weight you desire. They are very helpful and very thorough with explaining the options we have and giving us details on what we can do to make our journey easier. Your ending weightloss results are up to you. If you want to lose weight and are willing to do whatever it takes to get where you want to be, then I highly recommend you inquire about the options you have with them.