I got my dogs groomed here for the first time last week, and they looked amazing! I was a little dissapointed that they didnt trim my dogs tails (I have two poms) so they get poofy! But I did like the idea that they werent kenneled, and my dogs loved that too! I give it three stars because the groomers that did my dogs didnt really speak english, so it was hard to communicate, the front desk girl helped with that though. That also may have been why my dogs tails didnt get trimmed. But my main concern was that they didn't ask or collect my dogs vaccination forms. My dogs are current, but it freaks me out about other dogs....and how there sanitation guides might be!? That was a huge red flag for me, unfortunately! The place is super cute, and I love that they don't kennel, but Im on the fence about returning a second time.