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| - My windshield replacement was a nightmare from the beginning. I wanted a factory windshield for my car (from the dealer), and was told by the salesman in Utah that that was not a problem. I made an appointment to go to the store on Craig road to install my windshield. When I got to the store, they did not have the factory windshield I ordered. The Chinese equivalent was what they had. So, after discussing it with the salesman in Utah and the manager of the store, I settled on an OEM windshield. Not from the dealer, but not generic from China either. It would be in, in a few days. Second trip to the Craig store, and they did indeed have the correct windshield this time. It was installed in a little over an hour...I initially thought everything was good, however, when I got home and put the sun shield on my dash, I noticed it wouldn't fit between the dash and the windshield. I called techna glass back (I tried to call the store directly, but that's impossible. All calls go through Utah, so it's always a game of telephone), and they said they would reinstall it, for free, and referred me to the sunset store. No problem. I understand things happen, and it sounded like they were going to make it right. I show up at the sunset store, and again, wrong windshield was ordered. I guess removing a windshield without breaking it is difficult, so they ordered new glass for me....the wrong glass. After talking with the manager of the sunset store, he said he would order me the same windshield that I had installed and it would take about a week to get it....Its now been 4 weeks (6 weeks since I initially called techna glass for a windshield). I've called back every Tuesday to see when my glass would be in. Because you have to talk to someone in another state, they have to call the store manager and get his story, then relay it back to you...the game of telephone. After talking with them last night, they said they *might* not cover the glass that I ordered, and implied that it wouldn't be covered under their year warranty, because my windshield is too expensive. They said they would call back, today, to update me. From the beginning, I made sure my windshield would be covered, and they even said they would reinstall it for free. It appears they have changed their story. I've spent $575 on an incorrectly installed windshield, 4 trips to 2 stores, and 8 phone calls to Utah. I'm still waiting for the call back....Stick with Safelite.
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