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  • The massage quality is good, not great. The staff's customer service leaves a lot to be desired. I called tonight to make an appointment. I asked for an appointment for tonight or tomorrow morning. The girl offered me 8 AM on a Saturday morning only. It was only after I prodded her further that she offered me a 9:30 AM appointment. It would have been appropriate for her to tell me all the times she had available. She also could not find me in the computer system because my name was misspelled. I have been going to this location almost exclusively for 2 years and they still don't have my name right in the computer. I asked to speak with the store manager at the Flamingo store and she was over the top. She said they she could not correct my name since I belong to the Henderson location and I should drive 20 miles each way to get it changed. I asked her to change my home store to the Flamingo location. She said that since I'm a member of a store in Nevada, I could not change home stores. She said that they are a franchise and that whatever I want I should go to Henderson to deal with it. I asked to speak with the owner of the Flamingo store since it's a franchise and she said no and that she would not give my message to the owner. I had to call back 3 times to confirm my appointment for tomorrow at 9:30 AM. If I didn't need a massage before to unwind, I certainly do now.
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