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  • As a former Chase supervisor, I was really disappointed with our service today. My husband works during the week, as do many people, so the only time we can come in to do banking is on Saturdays. We came in at 11 am, and when we asked to speak with a banker, the young lady who greeted us (who was polite) told us there was only one banker on staff for the entire day, and that he was booked up. She offered to make an appointment during the week, and so we ultimately had to settle for making an appointment for next weekend. The proper thing for her to do would be to offer to reach out to other nearby branches to see if they could accomadate the customer. While kind, the greeter was not apologetic about the circumstances. I understand the company is shying away from tellers in favor of self-automated technology, but without bankers, the company cannot grow their business. Poorly done. We have a large inheritance check that we were going to bring over, but if we are not even able to open an account without having to book out a week in advance, we will just take our business to Midfirst across the street, which is fully staffed at all times. I never would have allowed a customer to walk away so clearly unhappy when I worked there.
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