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  • Update - May 9, 2017 - I just had dinner and was blown away with the place, the food, and the service. They far exceeded my expectations and for a very busy Tuesday night during A.S.U. graduation they did a great job seating us and making sure we were pleased with everything. I want to thank the GM and her staff. It is good to see that Sam is letting his employees run his business like they should be run. I will be back to any of the Fox restaurants after tonight's experience. Like with most of the Sam Fox restaurants the place is lovely inside. The menu is good and the food is fine. The issue I have with this place and several other Sam Fox restaurants is the service. My last visit to this location my experience started by getting the wrong size beer from the bartender, no big deal he was nice about it and changed it out for me. The rest of my party arrived so I closed out with the bartender and he did not correct the bill for my drink. It took me at least 15 minutes to get his attention, if it were busy I would have no issue with this time frame but it was not busy at all. He was too busy talking with his other workmates. When I got his attention he was able to correct his error and brought me the correct tab. It took another 15 minutes for him to come over and pick up the cash I put out to cover the bill. He was quick to bring my change back to me however he brought the incorrect change back. After 20 minutes waiting to point out the error I decided the four dollars was not worth my time with my friends and family that were now waiting for me at a table. Once I got to the table for dinner the rest of the evening was okay but still slow. Also, I'm not sure if the staff is trained to show no emotion or not but my gosh at least pretend that you are happy to be there. This what I will call attitude for lack of a better word seems to permeate several of the Fox Group restaurants. I would love to give this place a better review but my experience was not a good one. Maybe next time I will be able to update this review with a better experience.
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