My original review was is listed in the next paragraph, but i wanted to update this to reflect the generiousity of corporate Firebirds. Less than 24 hours after writting my review I was contacted by someone in Firebirds that both called and emailed me to express their apologies for the service I experienced. This was very nice and unexpected. They offered to credit my transaction, though I declined because I did eat and it was not fair. However, they said they would like to send me some gift cards for my troubles. I thanked them expecting not to see anything. A few days later I received $50 gift card to give them a try again and another $50 gift card for another restaurant in the area. Though my service was very bad the first time I visted this place they're corporate staff went over and above to resolve the issue and redeem themselves for the incident. Because they were so nice and responsive I will be making a point to go back and give them a fair and honest second review not taking into consideration my first experience. Review to follow in coming weeks.
I waited 45 minutes for 2 appetizers because they were out of the prime rib. I was by myself. The food was just fine, worth the price and slightly better than I expected. None the less I was ignored and they brought my food extremely late. Managers even noticed and asked me if I needed anything, but didn't offer anything, which is not typical (free app or drink, or something). I paid full price and did not tip, only the second time in my life. Worst service ever! I gave them 2 stars only because their food was good and they were not worth 1.