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| - The food here is pretty good, and authentic when compared to most of the other places on Spadina. I like their congee with preserved egg and pork (?), and most of their dim sum is fresh and delish.
That being said, I don't foresee myself going back any time soon, because THE SERVICE IS HORRIBLE!!! It is
1) impersonal: a bunch of people, ranging in age / understanding of english / friendliness, all share the entire restaurant. This means you don't get your own waiter, and no one waiter feels the personal responsibility to tend to your need. The waiters come and drop by food without announcing them. At times it's hard to waive anybody down.
2) rude: some of the waiters are not afraid to give out lots of cut eyes, and seem to talk about their guests in front of them (at least those who don't appear to understand the language)
3) incompetent: I've been there twice. The first time, we were given one wrong dim sum dish. When we brought this to the waiter's attention, instead of apologizing and taking it back, he INSISTED THAT WE, THE CUSTOMERS, WERE WRONG. He only took it back after going back to the order station, verifying with the sheet that we ordered dim sum on that it was actually his mistake. No apologies either.... But nothing beats the second time, when we ordered some dim sum and some items off the menu, remembering our experiences from the first time, I wrote down the EXACT NUMBERS for the stuff we wanted off the menu. The older lady who took our order still wanted to confirm them, which was fine by me. I reiterated our orders AND POINTED EACH ONE OUT ON THE MENU. She wrote down some other notes, and guess what? TWO UNEXPECTED DISHES.... When we politely pointed this out to them, she started yelling at the other waiters in cantonese, I don't understand the language but it was pretty clear that it was about us. She then stood there starring us down for a good few minutes while some other waiters brought our food. The most bizarre thing is, she ended up being the one handing us our bill, and she actually SMILED AND SAID THANK YOU.... it really threw us off to be honest, I guess she either wanted a big tip, or, it was a sinister kind of smile that she put on, secretly knowing that she spat in our food....
Anyway, fresh, authentic and delicious food... just don't expect too much from the service.
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