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| - I had high hopes for Culmer moving, especially given they were ready to work around my need to move on a Sunday. I spoke with JC, agreed on a time, and the crew came on-time. I should add that this was just a loading job, loading up a 4 room apartment on a rented 26 foot U-haul. In other words, labor only.
So the guys come, and we had most of our stuff packed - I had gotten a ton of supplies with the U-haul: pads, plastic wrap, etc. When I told the guys, they looked at me like I just landed from outer space. They quickly started loading after I showed them what was ours (stuff from basement, and from the apartment (we lived in a Sq Hill duplex).
I had a lot of boxes of books, heavy, and they immediately loaded these first and evidently got tired. So when they got to the furniture, it really seemed like they just didn't give a shit. And, frankly, since they weren't unloading, they didn't. We had a lot of childrens items clearly marked (one was a huge box of plush toys, clearly marked - plush toys).
Now, logic would dictate that you'd probably put this on top, as it is light. Nope. These guys tossed it on the bottom and packed boxes of books over it. I only noticed when unloading, because when I tried to offer some suggestions on what to pack I was given "I'm a professional" line. They clearly didn't care, knowing they'd be long gone before their shitty job came to light.
So, in addition to packing light stuff under heavy stuff they didn't bother to even do basic disassembly of furniture. I had a large wooden desk (pretty expensive, a simple desktop with 3 full sides for support. It had about 10 screws, takes about 5 minutes to assemble/disassemble. What do these guys do? Toss it in, then proceed to pack it with stuff so that when contents shift it will immediately crack and become useless, which unfortunately happened.
Now, at no time was I consulted about the best way to do this, minimize potential damage, etc.
Basically, trust us was their response. Which you should do with professionals. Who care about doing a good job.
Now, the truck is almost loaded and the crew leader informs me that I don't have straps. He "gifts" me one from their truck, which is inadequate. Never does he say, "bro, you need like three straps, go buy some ASAP at u-HAUL or from me." I'd have done that in a sec. Instead, they proceed to load the whole truck up and *then* inform me that the lack of straps will potentially result in a royal fuckup.
But it didn't matter, because they'd thrown all my stuff on the truck and were anxiously checking their watches so they could GTFO, as it was Sunday afternoon.
Total losses:
one bookshelf destroyed, one desk, one large bathroom cabinet whose legs bucked due to the lack of straps, dog crate side punched in, and a cracked train table.
They also lost a ton of Ikea mounting hardware, but that's totally understandable (replaced for free).
Now, I'm not expecting perfection - moving is not an exact science, but many of these issues could have been avoided with a modicum of preparation and foresight. Which is what you'd expect from professionals.
In any case, after unloading the truck with local movers in DC, they informed me how shitty a job this was and unfortunately had to help us unload our trashed furniture directly to the curb (thankfully the next day was garbage day). Their exact words were "whoever loaded this up got tired from the book and just started throwing stuff in after." They even threw in our neighbor's road bike, which I had specifically told them not to. Luckily I could have a relative who helped with the move return it to Pittsburgh.
I called JC, he fed me some BS about how he was going to "make it right," and never heard from him again after I sent him a dozen or so pictures documenting the job.
He'll probably reply that he's "waiting to hear from his insurance company" but the fact is they knowingly did a shitty job.
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