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| - At 66 years of age, I have shopped Roses Discount Stores throughout my life and I can honestly say that I had never had a bad experience in any of them - that is, until I bought a home within a mile of this store 7 years ago and started TRYING to shop here after it opened some time later. It is, without any doubt, the most poorly managed, chronically ill-staffed store I have ever entered and have walked out in disgust at a number of employees' rude and disrespectful behavior more than once during the years I've lived here on disability retirement. I, too, have patiently waited in lines here that have suddenly been "closed" when it was my turn to be checked out - on more than one occasion - and by no less than the actual manager on one of those occasions just before a Christmas holiday a couple of years ago. However, an incident occurred 2 days ago, which involved another shopper (a young man) calling me the "C" word after I made the simple comment "just stand there" when he and an elderly man were blocking the entrance to an aisle with their shopping cart and it was very obvious - after I approached - that it was my intention to enter that aisle. Instead of moving aside - as one would expect people of even slightly less than average intelligence to do - they continued to stand there and emptily stare. As far as I'm concerned, people who are rude enough to ignore the very obvious do not merit my courtesy, so in frustration, I did comment "just stand there" instead of saying the also very obvious "excuse me" and proceeded to walk down the aisle next to the one I needed to get to and go around the opposite end. That was when the young man yelled very loudly and called me the "C" word and proceeded to be verbally disrespectful - even assaultive - actually yelling at me that if I "were a man, he would beat me up" among a number of other things which triggered a severe attack of a disabling anxiety/panic disorder, causing me to become very fearfully distraught and resulted in my needing to walk to the Customer Service area and asked to see the Manager in order to request the police be called. I, also, immediately and loudly advised the Asst Manager that I am disabled with anxiety and was having a severe attack. No Mgr was produced - NOR would anyone else call the police. One of the employees was kind enough to sit down on a bench in front of the check out area with me and let me try and calm down - instead of calling the police as I continued to request be done up to 4 times, which was completely ignored by every employee present, including the AM. Finally, an employee appeared at the scene whom I had not seen previously and said something about the police being called and I advised her I had been requesting someone call them to which she responded she would call them and did. HOWEVER, whatever she told the dispatcher was apparently NOT that I had requested the police because when they arrived, they were either the most ill-trained, poorly observant officers on the planet, or they had been falsely advised that I was either the problem or part of it. The first police officer to arrive immediately ordered me to stop yelling (as I was still extremely distraught and in tears as I eagerly met him at the curb just outside the Exit door after the young man had tried to get me to "squash this thing" just before he arrived) - or HE WOULD HANDCUFF ME! Neither this officer nor his back-up (who talked to the young guy a few feet away) requested to see the young man's ID at any time, but the first officer to respond required to see mine, which I readily produced, but also questioned him why I was being required to produce one when I was the complainant. His response was that he could always get back into his car and drive away (yes, he actually said that). He then proceeded to chastise me exceptionally rudely, even though I had explained to him that I was actually having a severe anxiety attack and didn't mean to be "yelling" and was only trying to tell him the young guy was also, by then, lying through his teeth about his role in the situation. It all ended when the first officer (whose name, unfortunately, I was too distraught to think of noting from his name badge, which is highly unusual) stated that he would not file charges, and I then - without uttering another word, in complete disgust and disappointment over West Mifflin's "finest" display of miserable incompetence, to say the least - walked over to, got in my car and drove away, leaving them all standing at the curb gaping with their cluelessly misogynistic mouths open. Jesus. H. Christ. Really? Do you think that young guy will ever make the mistake of verbally assaulting and threatening another silver-haired, obviously elderly woman? God help me if I ever need to call on the WMPD for help again, though, and that is terrifyingly outrageous given the exorbitant amount of property taxes I pay in order to reside in West Mifflin, PA and supposedly feel safe doing so...
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