About: http://data.yelp.com/Review/id/6QwHoXj3hHvj-c32g9T8SQ

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About: http://data.yelp.com/Review/id/6QwHoXj3hHvj-c32g9T8SQ Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2008-04-01 00:00:00 (xsd:dateTime)
itemReviewed	Best Buy
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	I wanted a home theatre system and I looked up this Best Buy because they advertise to have the Magnolia store inside this Best Buy which is the high end store for home theatres. Magnolia is owned by Best Buy. If you go to their website they tout exceptaional customer experience. NOT! I went here and met by a friendly guy who wore a Best Buy shirt. He told me they needed a consultant to come out and do teh scoping and such and make a proposal. It costs $100 but this can be applied towards the eventual purchase shoud I decide to go ahead. So far so good but then he says a guy from Geek Squad will call me and that an appointment on a Saturday afternoon was confirmed. I wonder what the hell do I need Geek Squad for -- don't they have high end people that operate under the Magnolia label? I mean, it is sort of like Chevy delership servicing a Cadillac but he says not to work. Geek squad knows what they are doing! So he gives me his card and a direct line to the Magnolia section of the store and I go home. Next day I get a voicemail from a Geeksquad guy who sounded like one of those guys you see on a sitcom. His speech was slurred and I had no idea what he was saying. Apparently, he had to talk to me with regards to the schedule. I call the number he left and it goes to the GeekSquad computer task force. A woman talks to me and then patches me to the home theatre geeks and after a wait of several minutes the same snootball comes on and says there is no confirmed appointment and he really can't make an appointment on Saturday or any other day because the central dispatch people apparently locked up my appointment! What the hell?! He says he will leave them a message and if I don't hear from them I should call them! Ok, a day passes by and I call the central dispatch and someone else takes the call, puts me on hold, and connect me to the home theatre people and I am on hold for 15 minutes with a robotic voice "PLEASE WAIT! PLEASE WAIT!" with no music or nothing and sounding like something from a war movie. Then a woman gets on and she says she can't open my calendar up either and the store has locked it up! She says call the store and ask only to speak to the manager because if I talk to a sales guy he will ask me to call the Geek Squad again and they don't want that! Apparently, this woman is not even the Geek Squad but a third party that works for Best Buy that handles Geek Squad. So I call the direct phone number to the Magnolia section and a horrible dial sound and static fill the phone. I check the number on the card and the receipt and it is a correct number. Try again and can't hear a thing and no one answers. I try the store about a dozen times and no one even picks up the phone! By now I have talked to my office crew and my boss says I should have gone to Ultimate Electronics because their service is really exceptional! I drive all the way to the store from central Phoenix and catch a guy who says he will resolve my problem. He calls the central dispatch (!) and they put him on hold and he starts looking annoyed. Then he speaks to someone and does data entry for 10 minutes and hangs up the phone. He looks at me and says he will issue me a refund! I take the $100 and walk right across to Ultimate Electronics on Northsight Blvd and was met there in 20 seconds by a professional guy who sits with me, explains all the options, gives me his personal number and says he will take care of me. I will write a review about Ultimate Electronics when this is all over but just avoid dealing with this store! Their phones don't work, their system is broken and obviously they don't care about losing customers. I looked up Best Buy stock and it is up today but there are rumors that they won't make earnings tomorrow (April 2 COB). No wonder! One of their primary stores lets me a customer who would have spent $20-$25K out the door and if this is how other Best Buy stores are then someone will kick their ass! Short best buy!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Sunil

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