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| - I've been coming here for years and I was highly disappointed on how I was treated when questioning the price and how I received my refund. My nails look great and my pedicure was awesome. When I was soaking, the lady asked me if I wanted the deluxe which was $15 more. I told her that was find and that I wanted a gel polish on my hands. I picked 2 colors for my toes regular polish and picked 2 gel polishes for my hands. When I was done with my pedicure she sent me over to a gentleman who did my hands. He asked if I wanted a manicure and I declined and asked just to clean up. I had a polish they consisted of glitter on the samples that they showed. And I chose a plain color for my ring finger. He cleaned up my nails and applied polish. When I was checking out, he said $40 and $30... $80. I gave him my card and then said wait.. Did you say $40 and $30? I said because that equals $70. He said oh yes but $5 for the rockstar sparkle color you chose and $5 for a different color. First off, don't tell someone it's 70 when you're about to charge 80.. Second, I've never been charged for a sparkle vs regular polish, and third I have never been charged for a different color. A design, yes, but not a separate color. I walked out and gave them a $10 tip in cash. I thought about it and thought the price was still wrong. I went to the website and the price for a gel manicure as $20. I called and told them back, they told me that their prices haven't been updated and that I got a sparkle color and a separate color on my ring finger... Also a manicure. I told him I didn't get a manicure. He argued with me and said I did get a manicure. I asked him if all manicures included a massage with lotion and he said yes, and I told him I didn't get that. He hung up on me. I called back and spoke to another guy who told me the pice was correct. I told him that I've been coming there for years and if they wanted to charge more for a different color and a sparkle color than they should let the clients be aware prior to doing services like the lady with the pedicure did. He said it was for a manicure and I told him to ask the guy who did my hands.. Now manicure was done. He only filed my nails! Finally he said oh, oh okay we can give you a $10 credit. After all that BS I don't want to go back. I asked to refund my card. He asked my card number and when I gave it to him he said oh sorry I can't do it. You need to come in. So I come in, and when I walk in and tell them I was there for my refund. The guy who did my nails stop what he's doing, opens up his drawer and pulls out a ten dollar bill and hands it to me and continues what he was doing. Completely in an unprofessional manner. The tip I left in cash was to be split between both him and the lady and I hope that still happens. I felt like I was ripped off and my concerns were disregarded. It's sad because I really liked that salon.
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