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  • IF I could give this place a ZERO rating I would. In May I ordered a birthday cake for my 1 year old daughter. It was a really good cake and nothing was wrong with it. Everything went according to plan. It was a little bit overpriced but it was cute so I don't care. The next month in June however was a totally different story. It was my son's 5th birthday this time and since I liked the cake I was hoping to get another cake from them for his 5th birthday. I place an order over the phone for June 24th it was on a Wednesday. (my son loves Spiderman so I ordered him a Spiderman cake) The lady who took my order which I don't know her name confirmed everything with me and told me it will be ready in the morning of June 24th. My husband goes there that morning and they told him that the cake won't be ready till Friday. Which I don't understand because I ordered it for Wednesday. The lady in charge told me there must have been a miscommunication, that i gave her the wrong date..... (because you know i dont know my sons birthday....) and said nothing else. She was actually quite rude about it while I was on the phone with her she was taking orders from other people who were in line at her store and put me on hold four times. When it was convenient for her to actually talk to me the only thing that she could offer me was either a refund or only 10 percent off on some cupcakes. I was devastated because this was my 5 year old son's birthday and I didn't want him to not have a cake. I asked her about the cupcakes and if we could make them spiderman themed with some fondant cutouts or something and she told me that she could only do basic cupcakes a regular vanilla cupcake with some red and blue frosting... I couldn't believe it first you make the mistake of putting the wrong date on my order and then you're going to offer me only 10 percent off for some basic cupcakes and won't even take the time to add a couple of fondant cut outs or something to make them more Spiderman themed? I said screw it and ask for a refund and the refund didn't even come to me until a WEEK later so let's say for example if I didn't have the money to get another cake my son would have not had a birthday cake. This is the worst customer service I've ever had with ANY store. I will be sure to never come to the store again. And I will never recommend this bakery to anybody. In fact I make sure to tell people my experience with this bakery.
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