0 STARS!!!!! (Buy Yelp makes you chose at least one)
Not only is Rite-A-Way sent by First American Home Warranty but they (1) misdiagnosed an issue with my garbage disposal (4 hours wasted)....technician did not even have another disposal on his truck by the time he called me (1/2 hour before end of block of time), came back the next day and said it was an electrical problem.
Electrician came 4 days later and said the plumber "goofed". It WAS the disposal that needs to be replaced.
Called Rite-a-Way again and demanded (and was confirmed) for first appointment of the day today (9am). As of 12:35pm, no show/no call.
I called Marlette and she could not reach the technician but she also confirmed we were listed as the first appointment of the day.
I'm also going to lodge a complaint with the BBB against them for wasting my time.
Sure - under the home warranty, they're not making any money on me, but this really takes the cake.
STAY AWAY FROM THEM!