ZERO STARS ....... I drive 30 miles one way to get my highlander serviced at Findlay, instead of the 5 miles to Autonation, they have BY FAR the WORST customer service dept ever.... I went in only because we made a last minute decision to drive to LA and didn't want to go all the way to Findlay for an oil change, turns out my SUV had a recall and I was told by the tech Rod that he would call me as soon as the part came in but that I would be okay to drive to LA, okay...... 2 1/2 weeks go by and no call from Autonation or the tech (btw did I mention all he cared about was getting a good rating from me) so I called him and asked him if the part came in for my highlander, he said they didn't get very many but I was FIRST on the list to be called in.. Really? it's a recall don't you normally get what you need? so I called Findlay and the first thing they told me , " there's a recall on your unit when would you like to come in?" What? you mean I don't have to wait? NO...... would you like to come in and get it done TOMORROW? ahhhhh YEAH...........
I will never step foot inside that crappy service dept or dealership ever again. I called to complain about the whole thing and I made it very clear that I drive 60 miles roundtrip to Findlay because the service at AUTONATION just blows.... and guess what?? Im in the market for a car for my son and YOU'RE NOT getting my business... FINDLAY is..... The mrg did apologize but it was too little too late...