I went over from San Diego to see about buying a new bike and found the staff there to be very easy to work with, and there was no hard sell just laid out the terms, we negotiated a bit and again no hard sell but we weren't able to come to terms. My bike has high mileage which makes it hard to come to the deal I was hoping for. I decided to see about selling it out right and returning to close the deal. I must say I haven't found a Harley shop in San Diego that even comes close so no loyalty here.