My first experience with hair klaudt was wonderful . I have lives here for four years now and have been to some of the top rated salons in Charlotte and was unsatisfied with every one of them until I went to hair klaudt. My stylist Allie did an amazing job , it was exactly what I was looking for and was happy with the results of my first appointment. I recommended her to all of my friends and was planning on being a loyal client. My second visit however was not at all what I had expected . I made an appointment to get a touch up on the color I had gotten at my previous visit . After she put the color in she told me it would only be processing for 30 minutes tops. That thirty minutes turned into over an hour and during that hour my stylist was juggling two other clients . I understand sometimes it's necessary to fit more than one client into a time slot but I became very concerned that my hair was over processing and she was not checking on me at all. When she finally got around to asking her assistant to wash my hair I had been processing over an hour. After she blow dried my hair I saw that my hair was nowhere near the color we had agreed on. I was hoping it was possibly bad lighting . When I told her a day later that my color was not at all what I wanted and asked if she could fix it she insulted my intelligence by insisting that I was wrong and that it was just the lighting . She said that she could fix it in a month which is unacceptable . As women our hair is our crowning glory and to have to wait a month to fix a bad color job is simply unethical and bad business practices . When I called the salon to see if they could help me they said it wasn't their responsibility but that they would call me the following business week to resolve the issue which they never did. I did not hear back from my stylist either . So I did some digging and found a very talented hair colorist named Allison who fixed my hair for me at element five salon . I am extremely happy with my color and am lucky to find someone who was not only talented but personable as well.