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  • While the people at LVC are very friendly and knowledgable..... I am very disappointed with the level of service I have received in regard to my bike repair. 5 weeks ago I was in a nasty crash and immediately took my bike to the store. It was brought to my attention that my carbon frame had cracked (minor) and that I had two options; 1) buy a new ride or 2) send to Calfee in California to have them repair. After trying out 2 bikes (awesome rides BTW) to buy I chose the latter as my current ride just feels perfect to me plus spending 5k+ just isn't financially responsible at this point in time. So LVC packed and sent my bike frame to Calfee. It was repaired and shipped back to the store on October 9th, 10 days ago. Last Friday (12th) I was told they needed another day or so to complete putting my bike back together. I never heard from them all weekend. On Monday I was phoned by them and told my bike would be ready by Wednesday (17th), Thursday (18th) at the latest (they needed to order a headset and tire which they didn't have in stock). I didn't receive a call on Wednesday so I followed up with them yesterday to see what the status was. They responded that the headset hadn't come in and that by Friday it will be done (I literally just got the call as I was typing this review that it is ready and I am heading there now to pick it up after completing this review). While I really like the people at LVC and have sent several people to buy bikes there over the past year, the fact that I have been without my bike now since September 15th is beyond frustrating. For LVC to sit on my bike for 5 days (left in the box) before even opening it seems ridiculous. Further, when they tell me it will be done by a certain time and then keep pushing back the timeline is not what I would consider as the best customer service. There is no point in mentioning anything when I go to the store now, I will just take my business elsewhere in the future as they clearly have indicated to me that my business isn't that important to them. I find this all unfortunate too, I like supporting local mom and pop type businesses but this one has lost my business and my referrals going forward.
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