| rev:text
| - I wanted to write an update:
First off, I'm very glad that the owner reads the reviews and that she took the time to respond to my mine. I've been back dozens of times since as I love the food. I do have a few more observations to share.
Customer service does not seem to improve. I notice new employees every time I come so I assume that the turn over is pretty high. Most of the girls are not knowledgable and move Very slowly.
I was in with a girlfriend of mine a few weeks ago and we couldn't even get utensils even after the food dropped. No one paid attention to us. After I got up and asked for some I got a weird vibe about it. No ones comes by later to check on tables, at least this is what my perception was.
Last week I was dining at the bar and a woman came, new to the place, and asked for a to go menu. The girls handed her a business card. I would at least attempt to say something like "we are paper free here, please visit us online to see a full menu". The lady then took a dine-in menu and perused through. Finally, she hails one of the serves and said that she is ready to order. The two girls either didn't hear or they ignored her. She was becoming antsy and it was obvious she needed assistance. A server walked by her to look after guests who came in after her and she had to stop the girl in her path and explain she was asking for help, with a bit of frustration. The server's answer was "oh... Okay." No apology or enthusiasm. Yikes.
On to me: Last week I had stopped in three times. Once to pick up a 16oz drink-- I was given the smallest container I've ever seen. I am pretty certain that was not 16 oz. it looked more like 8oz. Starbucks grande cup is 16oz and what I got was half of that. I think the very Least a server should know are the serving sizes so that customers are not wasting their money. The Castaway smoothie was delicious though. Really awesome stuff. I did a small spoon of peanut butter instead of almond and it was excellent.
Second time that week I had a dinner special, I think. It was the Hippy Chick burger and it came with warm seasoned kale and a side of potato mash with gravy. This was absolutely incredible. My burger lacked mayo but I added some ketchup to it and it was great. I ate it with a side of cole slaw, which was also amazing but very Extra creamy. It was swimming in liquidy mayo. It was delicious but too creamy for me. I then ate the kale and mash together. I have to say this was probably the best potato mash I've ever had (other than the "real" stuff I make with butter and half&half). The kale was amazing with it, although a pinch too salty.
This was literally two meals in one and I was beyond satisfied.
On my third visit I had the falafel pita with cole slaw and a side of fries. The pita itself was absolutely incredible. I loved the texture. I am not sure if it's gluten free but it certainly was Awesome. Other than this, the dish was very bland. The falafels have an excellent potential but were seriously under seasoned; also there were still half bits of chickpeas in them. I'm not sure if this is done on purpose. The mix could have used a lot more cumin, salt and pepper. They were also very crunchy on the outside but not in a good way. They were tiny bits of something that for me, makes me fear I'll chip a tooth. If a little more TLC was put into the preparation, the falafel would have been amazing.
The hummus inside my pita was flavorless. Literally, it was just blended chickpeas. There was no salt, no pepper, I could not taste tahini in it nor lemon juice.
I asked for tahini in my pita and tzatziki on the side. I did not taste any tahini in there. You can't miss it, it's a very earthy distinct taste. I guess they forgot to tell the chef. Also, a stuffed pita without onions is like milk without a cookie. The flavor profile was seriously undermined with that omission.
I had to put a ton of pepper and a bit of salt to pump flavor into this dish. I also added a squeeze of lemon juice. These three things alone elevated the dish to another level.
My fabulous fries came out without seasoning. I also had to add salt and pepper to them. The cole slaw was perfect amount of creamy and well, that's about it. No salt, nada. I added lemon to it to which helped immediately.
I feel the chef who worked that day absolutely despises seasoning because everything was so bland and flavorless.
I have to say that a $10 dish, where a customer gets 3 falafels and a bland experience, is overpriced. Across the way, Sababa's makes a Killer falafel sandwich with the Works for like $8.
Side note: I sat at the bar for an hour and half looking at a dirty table to my left. It was cleaned up right before I left. There were other tables that weren't bussed but this one was a mess for quite a long time.
I'll keep coming here because I love the food. I know that in this business we all strive to improve and be better & training our staff to be more observant and in charge is key.
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