I had been without a refrigerator in my kitchen for more than 3 months thanks to 6 failed service calls from Sears. I ordered a new one from Lowe's - but after 15 days and two failed deliveries, I cancelled the order. It was about a half hour before closing on a Friday before a holiday when I walked into Don's Appliances and met Patty for the first time. We discussed the refrigerator I wanted which was the same model I had canceled at Lowe's as well as other options. I didn't place the order at first because I wanted to check at Home Depot. As I was driving there, I decided it would be insanity to go to another "big box" store when I'd already had two absolutely horrible experiences. I did a U-turn and made it back before closing, placed the order and got my refrigerator the following week! Unlike Lowe's who didn't even notify me that the delivery wouldn't be made, I got a call early in the week asking if Friday would be okay and then another the evening before giving me a more specific window. Kourt and Oz did the delivery -- I was so impressed and happy with their care and thoroughness. They protected my floor with felt runners and masonite, went into the basement to connect the water line, made sure everything was working, removed all the protective packing, installed the shelves, explained everything and even gave me a tip on how to reduce fingerprints on the stainless steel finish. Now that I've had the experience of GREAT customer care and service from Don's Appliances, I'll never go anywhere else. Shop locally at Don's - you'll be glad you did!