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| - I rarely leave poor reviews, but I felt I had an obligation. I made reservations for 13 people here for Easter brunch- worst decision ever. Service was absolutely horrible! Food arrived at different times (2 people did order ahead of the rest of the group, but the rest of the group ordered at one time). From the time 2 of the meals from the group order came out, it was another 10-15 minutes before the next plates came out. When it was finally brought to us, the food was lukewarm or cold. We sat outside and our water glasses stood empty - a couple of us actually took our glasses to the bar to get water refilled. There was no salt/pepper on the table, so when it was requested, it took another 10 min. The most disappointing was that the 1st 2 people who ordered with the main group didn't even get their food after waiting almost an hour - they ordered the giant pancakes with a side of eggs and bacon! When my kids got their pancakes, their meat sides were not given and I had to ask for those as well - still no giant pancakes or bacon for the other two in our group. To make matters worse, they have an Easter egg hunt in the restaurant that our kids were excited about - we were never informed it started. By the time, I noticed the other kids rushing and grabbing eggs, my daughter had just gone to the bathroom. When she got back to the table, all the eggs were already taken or left opened/broken and there were less than 10 kids in the whole place! That took me over the edge in my dissatisfaction. I demanded to speak to the manager, who 1. didn't introduce himself with his name and 2. didn't appear to be genuinely apologetic as he gave reasons for the poor service - lost 2 cooks, waitress out with a sick kid, our waiter was new (he tried placing a lot of blame on the waiter), he told the host to tell the kids the egg hunt started, etc.). But a table that had been seated at least 30 minutes after us got their food (I definitely saw one of them receive their giant pancakes) before all of our meals came out! AND there were less than 5 tables seated in the whole place!! He ended up "taking care of our meals" AFTER I verbalized how unacceptable the whole experience was. We have gone here the past few years for Easter brunch and have enjoyed it, but I will not return again. The first sign I shouldn't have gone there - when I tried calling multiple times on different days a few weeks before to make a reservation and there was no answer. I should've read the recent Yelp comments before making reservations. Completely ruined our Easter family time.
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