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  • This is the worst representation of Americas Tacos. My heart hurts for those who try Americas for the first time at the 16th st location. First of all, it doesn't have HALF the character the other two locations have. This one looks like a dumb ass Chipotle. However, That's not enough to turn someone off about a place though. What turns me off is the terrible customer service. If you hire a bunch of what seems like 16 year olds because they're cheap you're going to get what you paid for. That they did. Everytime I call to place an order the girls sound bored as hell. When I show up they Look bored as hell. One time I went in there was no one in line and the girls at the register didn't even acknowledge me. Instead they flapped their jaws over whatever pointless crap they talk about. Not even a glance. Whose setting the example for good customer service?? Certainly not the gay Mexican manager. I think he thinks he's being sassy and funny gay but he just sounds like a dick. Looks at me like he'd rather be getting highlights then talking to me. One time I couldn't hear what he said my total was and I handed him the wrong change. He stares at me for a few awkward seconds and then said "if you don't know the total is on the screen in front of you." Well I'm sorry Mr. Sassy you are here everyday and know this shit I DONT. What is so exhausting about saying "Oh I'm sorry your total is actually.." The second time he pissed me off I called to place an order (I take two busses to work and I get food here because it's in between each bus) well my first bus was like 15 minutes late and once I got there I said "Hi, I'm picking up a to go order for Tyler" Ceaser Malone proceeds to say " Dude, that order was up 15 minutes ago" maybe a giggle would have made that remark playful banter but no, no laugh no smirk. This fool was dead serious like you are an idiot this was up earlier. Another time I was waiting for someone to come up to the front and help me and after about 2 annoying minutes a troll comes from the back smacking her jaw together eating something from the back. Shit, just swallow THEN come out. Just gross. Anyways, the service here is comparable to Mcdonalds or Taco Bell. What they do know how to do here is makes soggy quesadilla. What a shame for such a good Phoenix business. Sell outs.
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