Good quality ingredients and good boba. When you first walk in you get a vibe that they know what their doing..and they do! I am a picky eater and didn't really know what I wanted. I told them about my lactose intolerance and they reassured me they use soy for the teas. The only thing is that their whip cream is not dairy free.
I got a caramel frappe with caramel drizzle and boba. The coffee flavor is very good and the caramel is gooey as it should be.