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  • The Good: The Rooms: Our suite was gorgeous. Our room had an amazingly comfy bed with two big flat screen TVs with Tivo! We also had a large patio complete with dining table/chairs and two huge lounge chairs. The rooms are designed in Hamman style with few windows. I think it works well. The location: The Montelucia is in the heart of Paradise Valley. It's surrounded by other high-end resorts and McMansions and is about a 10-15 minute walk to the Echo Canyon Trail of Camelback Mountain. While the resort tries to be all inclusive I still recommend getting a car and checking out neighboring areas. The Crowd: If you're looking for some quiet R&R then this is the place to go. There really isn't Vegas style partying going on here. It's more of an older crowd with Muffy and Buffy types as guests. I appreciated the fact that I didn't have to deal with drunk obnoxious guests at the wee hours of the morning. The amenities: The resort offers a 24 hour fitness center which had great equipment, access to the Spa's sauna, hot tub, and cold deluge. Wi-fi is available throughout the resort so you could sit by the pool and be checking your email. The Cons: Resort Fee: If you do research on other websites you'll see a lot of discussions about a $24 resort fee. This is a fee that is added on per room per day. Supposedly it covers your access to the fitness center, free wifi and self-parking. I personally think it sucks and that they should've tacked it on to the overall room charge. Just be forewarned that this is another fee that is not always included in your original room quote. Check in time (my biggest negative): We got to Paradise Valley fairly early in the morning. Like our other experiences at comparable resorts and hotels, we were expecting a wait but not too long of a wait. So we started the check in process and was told by the front desk that they would just give us a call when our room was ready... Fast forward four hours later; we still had not received a call yet from the hotel. We give them a call to check on the status of our room and were given a half assed response. Since we had a spa appointment at the resort we decided to just go to the spa and hopefully hear back from the hotel after our treatment... Fast forward two more hours (yes that's six hours and at this time its already 6PM). We still had not received a phone call from the hotel. We had to call the front desk and again ask for a status of our room and had to basically get transferred from one person to another until we got our answer. We finally got a room comparable to what we paid for. However, we discovered that they gave us the handicap suite and that we could be moved if the suite needed to be used. This infuriated me given that we made our reservations here months in advanced and arrived early to be put into a queue for a suite we had already prepaid for. Further, we had dinner plans that evening and had to rush to get ready. I highly recommend being incredibly persistent with getting your room here. There are some nightmare stories about people not getting the correct rooms and being screwed over by this resort. Waiting in Line: Everywhere we went at this resort, we had to wait in line because they were seriously understaffed. Other Yelpers have mentioned this so I'll leave it at that. Overall, the Montelucia has potential but I think it has a few kinks it needs to address. I recommend doing your research with the resorts in the area (as there are a lot of them) and reading reviews as I feel the ones I've read on the Montelucia are pretty reflective of how things are there.
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