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  • After my rental trash can not being picked up, I called a second time to make arrangements. Carla said that it would be picked up within two weeks from when I called. I called November 22nd 2013. The trash can was picked up over the holidays. They continued to bill me for this container until now - June 2014. When I called again, Veronica stated matter of factly that it was picked up in March 2014. I told her that she was wrong and that I needed to speak to someone else. She asked for my number (the number on file is obviously my contact number) and says that someone else will call back. The people who work in the call center are shady and operate in round about manners. If you are turning in a rental container, call them the moment you see that it's been taken back - to confirm that they have it and you will no longer be billed. Otherwise they'll continue to bill you and give you a bogus date of when it was picked up. Document every email and phone correspondence if you're returning a rental.
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