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| - We've been to Shorty's twice since they opened a few weeks ago. The first time was a Saturday night when it was fairly busy and the play-offs were on the two TV's. The TV's are great and we enjoyed the last five minutes of the SFO - New Orleans game. The food was pretty good as we sampled a large portion of the menu.
Our second trip was not nearly as enjoyable, but we really would like this place to be successful so I'm taking the time to write this review.
The five stars are what they are capable of if they would consider the five following suggestions: 1. If you need to charge more for fountain drinks to cover cost of refills - do it - and get rid off the hand written "refills 50 cents" sign. 2. Be consistent. The first trip we ordered a second round of onion rings because they were plentiful, big and juicy. Really tasty! Our second trip they were small, and few with no large rings at all. As we had talked these up to a friend we brought it was a real disappointment. 3. Get to know your customers by calling orders by their names. Go out of your way to make customers feel valued....go around and ask them how things are, get to know them and they will feel special and return and tell their friends. Look for inexpensive upgrades like paint, clean landscaping, no water stains, etc. Go beyond the average...be happy, nice and offer to get refills once in a while!! 4. Be consistent. If you toast the buns on steak burgers and hamburger sliders do it to the sloppy Joe's. Both trips the Sloppy Joe buns were cold to the touch and the sloppy Joe concoction was like out of a can - bummer. Find a better recipe for heavens sake. That applies to things like deep fried cheese cake which is mediocre at best. Serving warm french fries is a major sin so make sure they are hot! We have not tried the hot dogs yet, but if they are not all beef with toasted buns and good condiments take them off the menu. Better to have a few great items served with consistency than many so-so, ho- hum items. On the bright side, the steak burgers are good and the sliders are as well, but again consistency is the key. 5. Lastly, offer some type of combo's so a person knows they can go there for lunch for five bucks. If it's good, people will return and buy other menu items when money is less an issue, but you need to keep the place busy every day you're open - not just the weekends - or suffer the consequences.
Shorty, if you're still reading this know that we are rooting for your success (otherwise why would we take the time to even write). YELPER'S: Shorty's has some good food so go check it out and hopefully the management will make a few adjustments to make it a memorable, five star experience -- every single time! Go on a Saturday evening like we did the first time and enjoy the hot rods and vintage cars in the parking lot.
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